TERMS AND CONDITIONS

CHANGES AND CANCELLATIONS

You may make changes or cancel your order 8 business days or more prior to the date when your order is packed to be picked up or shipped out. Orders canceled within this period are eligible for a refund or store credit. After the eighth day, additions to your order can be made and cancellations accepted, but ONLY store credit will be given NO refunds. 3 days prior to when your order is supposed to be picked up or shipped out, NO cancellations and NO changes will be accepted, ONLY additions to your order. 

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DATE CHANGE​

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If you would like to change the date on your order we need to know at least 24 hr in advance and have the request in writing either via text or email. If your order is already made and prepared for shipping or pickup and you still want to change the date a restocking fee of $5 per bunch will be applied to cover processing costs.

 

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PICK UP ORDERS

 

To keep your flowers as fresh as possible, pickup orders are prepared on the same day they will be picked up. We’ll send you a text or WhatsApp confirmation message (please check both channels) once your order is ready—remember to wait for this message before coming to pick up.

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SEASONAL CLAUSE (Valentine’s & Mother’s Day):

If you placed your order during high season, we cannot revise pricing and we cannot cancel orders that have already been placed.

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RETURN POLICY

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For pickup orders, customers must carefully review their flowers before leaving the premises. Only sign the pickup confirmation slip if you are fully satisfied with your purchase. If you notice any issue or concern, inform the staff member assisting you before signing so it can be addressed immediately. If the product is in good condition but you wish to return it due to personal preference, a restocking fee will apply. Once the pickup slip is signed, the order is considered accepted. If damage is discovered during unpacking after pickup, customers must provide clear photographic evidence showing all affected stems and the specific issues in order for a claim to be evaluated within 24 hours.

 

Disclaimer 

• Returns are not available for flowers that have been processed, flowers cannot be cut more then 4 inches nor leaves or thorns manipulated after pickup.

• You must return your flowers with their original packaging (plastic, cardboard and rubber band) for your claim to be fully processed.

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REFUND POLICY

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Refunds and store credits are evaluated on a case-by-case basis. Approved claims typically receive store credit valid for one month. To process any claim, customers must provide clear photos showing the quantity of affected stems and the specific quality issue.

If an order was placed with sufficient lead time (at least 10 business days before the scheduled shipping or delivery date) and the product does not arrive at our facility in time for shipment, or fails our internal quality standards before dispatch, a full refund will be issued for that specific product, as these issues fall under our responsibility.

If the order was placed without sufficient lead time, refunds will not be issued; only substitutions or store credit will be available.​

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No refunds or store credit will be provided for flowers that have been processed, cut, or altered after delivery or pickup.

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COUPONS

Promo codes cannot be applied to products that are already on sale as they are already discounted.